If you have already read a bit about SVS products and the company, you know we're primarily a web-based organization.  However, we also maintain a small phone staff to assist those unable or uncomfortable ordering off our web site, or who simply want to talk to one of the staff at SVS.   More complicated technical questions will be directed to techsupport@svsound.com for the quickest response to room setup, and comparisons to other subwoofers out there.

Because the same guys who build and ship your subwoofer also support them, we naturally rely primarily on efficient web-based services like e-mail and fax.  Since you are clearly a web-savvy kind of person, this shouldn't bother you in the least.  In fact, we find most people would rather receive a prompt e-mail response that addresses their issue, (as opposed to wading through a wall of corporate voice mail boxes --- only to find out you know more about the product than the "Customer Service Rep"!).  At SVS, you'll get prompt responses to any of your questions or concerns 7 days a week, with a note about your concern or question, or a personal call back, should you prefer that. We usually get you an answer in a matter of hours, usually minutes!  If somehow we miss your note (or just don't receive it -- it happens!), yank our chain and resend!

So, should you have an order question or problem that requires person to person discussion, call us at 703-845-1472 or toll free at (877)-626-5623, that's Monday through Friday, 10AM to 6PM Eastern Time.  In case we are on line with another customer, please leave your name, number and any specific question, along with a time convenient for a call back.  And don't forget to check out our "FAQ"s too.  (They don't call them Frequently Asked Questions for nothing ;^)

And feel free to FAX us a diagram of your room if you are looking for an appraisal of what subwoofer system is best for you and your budget.  Keep in mind ALL room dimensions are key, as are openings to other rooms.  Include your name, e-mail address and your proposed subwoofer budget.  SVS FAX is (585) 486-1787.  Of course you can instead e-mail the same information in a .jpg or other compact image format to techsupport@svsound.com