FAQs
Subwoofer and System Set-Up
What are the differences between the ported box and ported cylinder subwoofers?
I have large and/or powered towers. Should they be set to Large/full-range in my A/V receiver menu?
After running auto-set-up in my A/V receiver, it set some of my speakers to Large/full-range. Is this OK?
How do I determine the best SVS subwoofer for my particular system and room?
How do I turn-on my SVS Plus or Ultra subwoofer equipped with the Sledge STA-800D or Sledge STA-1000D DSP amplifier?
Orders
How long does it take for my SVS product to ship?
Shipping
How much does shipping cost for my SVS product order?
What is shipping transit time for my SVS product order?
In-Home Trial Period and Returns
Does SVS offer an in-home trial period?
Warranty
What is the warranty period on my new SVS product?
I think my SVS product might need repair.
Subwoofer and System Setup
What are the differences between the ported box and ported cylinder subwoofers?
While the form factor is clearly different, the acoustic performance within each family (NSD, Plus, Ultra) is virtually identical because they share the same woofer, amp and porting. As such, considerations like aesthetic preference and whichever version will best blend into your décor should steer your decision.
I have large and/or powered towers. Should they be set to Large/full-range in my A/V receiver menu?
Even large passive or powered towers can’t match our SVS subwoofers in deep output and extension. They will perform and sound best when set to Small and matched with an SVS subwoofer. Use a speaker/sub crossover frequency of 40-60 Hz in the A/V receiver menu.
After running auto-set-up in my A/V receiver, it set some of my speakers to Large/full-range. Is this OK?
This is a common mistake made by A/V receivers during auto-set-up and will result in poor bass performance and may even damage your speakers at high playback volumes. After auto-set-up, navigate to the A/V receiver speaker set-up menu and change any Large/full-range setting back to Small, with a speaker/sub crossover frequency which best matches the bass capabilities of that speaker. If you’re not sure what the optimal crossover frequency is for your speaker(s), MERLIN our magical speaker matching system will provide you with the optimal setting, or you can also ask our staff of Sound Experts.
How do I determine the best SVS subwoofer for my particular system and room?
Several variables factor into this decision, including the size of the room, the preferred playback level, the type of loudspeakers, and any size/weight/footprint restrictions you may have. MERLIN our magical speaker matching system will recommend optimal SVS subwoofer choices for your brand and model of speakers. Naturally, you can ask our staff of Sound Experts and we’ll help you select the perfect SVS subwoofer for your application.
How do I turn-on my SVS Plus or Ultra subwoofer equipped with the Sledge STA-800D or Sledge STA-1000D DSP amplifier?
Hold down the IFC button for 5-10 seconds and the amp will start. The amp menu settings are default for a home theater application using the A/V receiver for upstream digital bass management. If you have any specific questions about the various menu options, please ask our staff of Sound Experts and we’ll assist.
Orders
How long does it take for my SVS product to ship?
SVS product orders usually ship within one business day after the order is placed.
Shipping
How much does shipping cost for my SVS product order?
Shipping is free for any SVS product shipped within the continental USA (CONUS). For shipping outside of CONUS, please ask our staff of Sound Experts for a quote.
What is shipping transit time for my SVS product order?
Shipping time depends on your location relative to our distribution facility, but typically will range from 2-5 business days. When your order ships, we will email you a tracking number which will allow you to determine when your SVS product will be delivered.
In-Home Trial Period and Returns
Does SVS offer an in-home trial period?
SVS offers a 45-day in-home trial period, which is the longest of any major brand. This will give you time to fully evaluate your new SVS product, to make sure it’s a perfect fit. If for any reason you would like to return your SVS product, your purchase price will be refunded, less the return shipping costs (please ask our staff of Sound Experts for the exact return shipping cost). Returns must be initiated within the 45-day trial period. Please ensure the product is returned in original condition and is also shipped using the original packaging.
Warranty
What is the warranty period on my new SVS product?
SVS has a 5-year bumper-to-bumper warranty, which is one of the longest and most comprehensive in the consumer electronics industry. Warranty exclusions include (but are not necessarily limited to) force majeure, acts of nature, AC power surges, and abuse.
I think my SVS product might need repair.
Please contact our staff of Sound Experts to help you troubleshoot and isolate the cause of the problem. If we determine that any parts need to be replaced, this can be done easily by the customer in just a few minutes using normal hand tools. We provide all of the guidance and support needed to make sure the process goes smoothly, so your SVS product is properly repaired.
Support
Ask a Sound Expert
Get help selecting a subwoofer or with system set-up and optimization. Contact us now.
Find the Perfect Sub for Your Speakers
Try our matching tool Merlin: the Speaker Matcher to find the right sub and get customized settings.
We Promise...
Total satisfaction guarantee, free shipping, trade-up policy... learn more about Your SVS Bill of Rights.
|
WE PROMISE YOU... A GREAT EXPERIENCE WITH SVS At SVS, we guarantee that you will have the best experience possible thanks to the finest audio products in the world and world class customer service and support. This "SVS Bill of Rights" is our pledge to you. |
|
|
PROMISE #1... 45-DAY TOTAL SATISFACTION GUARANTEE You may return any item purchased from SVS for any reason within 45 days of your purchase and receive your money back with no questions asked. We ask that the product be in new condition with box and packing. We ask our customers to pay any freight charges associated with the return. |
 |
PROMISE #2... 60-DAY GUARANTEED PRICES If SVS reduces the price on any of our products, we will refund the price difference to you if it goes below your purchase price within 60 days of your purchase. |
 |
PROMISE #3... 90-DAY DEFECTIVE EXCHANGE GUARANTEE SVS will replace any product purchased from us that becomes defective within 90 days of purchase. If a replacement is not available, we will offer full credit toward the purchase of a like product. |
 |
PROMISE #4... FREE SHIPPING Any product purchased from SVS in the continental US will be shipped to you free of charge. |
 |
PROMISE #5... 1-YEAR "NO LEMON" GUARANTEE SVS will replace any product purchased from us that becomes defective 3 times within the first year of ownership. If a replacement is not available, SVS will offer full credit toward the purchase of a like product. |
 |
PROMISE #6... 1-YEAR TRADE-UP POLICY You may trade in any product purchased from SVS within 1 year of your purchase, and receive full credit toward the purchase of a more expensive like product. We ask that the product be in like new condition with box and packing. We ask our customers to pay any freight charges associated with the return and new purchase. |
 |
PROMISE #7... 1-YEAR PERFORMANCE GUARANTEE If SVS improves the performance of a model you purchased, we will upgrade it to current standards at no charge within 1 year of your purchase. |
 |
PROMISE #8... 5-YEAR UNCONDITIONAL WARRANTY SVS offers the industry's most comprehensive warranty on all our products. SVS warrants of all its products to be free from defects in workmanship for 5 years from date of purchase. |
 |
PROMISE #9... THE FINEST QUALITY IN EVERY PRICE RANGE You are assured of unsurpassed quality, value and performance at SVS, regardless of your price range. We have carefully designed our products to outperform every product in their price range. We are proud that many of our products outperform competing products two and three times the price. |
 |
PROMISE #10... INFORMATIVE PRE-PURCHASE ADVICE & COUNSEL We offer live phone support weekdays from 9 am to 9 pm Eastern time toll-free at (877) 626-5623. Or just email us at custservice@svsound.com and we'll answer within minutes. Our Merlin speaker matching tool selects the perfect subwoofer for your speakers, and gives you the exact subwoofer settings for easy setup. |
 |
PROMISE #11... TOTAL AFTER PURCHASE SUPPORT SVS wants you to be completely satisfied with your purchase. If you are not satisfied in every way, please contact our corporate offices toll free at (877)-626-5623 or email our Company President, Gary Yacoubian, at gyacoubian@svsound.com for a prompt, courteous resolution of your concerns. Our goal is 100% of our customers, 100% satisfied, 100% of the time. |
