Customer Service
1. Email us using the Ask An SVS Expert website tool.
2. Call us at (703) 845-1472 or toll free (877)-626-5623
Hours: 9AM-9PM Eastern Monday-Friday, 12PM-6PM Saturday & Sunday.
3. Read our FAQs for answers to common questions.
Orders
Beyond the promise of exceptional products, SVS recognizes the need to ensure an all-around enjoyable purchasing experience. For your convenience, SVS accepts all major credit cards as well as PayPal! Place your order today and immerse yourself in the SVS ownership experience.
International Orders
SVS has authorized distributors across the globe to service the needs of our international customers. Please refer to our SVS Dealers page to find the nearest SVS distributor. If you do not see a dealer in your region, contact our Sound Experts for a shipping quote to your location.
Shipping Policies
SVS prides itself on shipping your product within 24 hours after receiving your order. Shipping time depends on your location relative to our distribution facility, but typically will range from 2-5 business days.
When your order ships, we will email you a tracking number which will allow you to determine when your SVS product will be delivered. For shipping via UPS and FedEx, SVS requires a signature upon delivery, unless otherwise specified. For products shipped via freight, our carrier will contact the customer to schedule delivery, and the customer must be present to receive the shipment.
If the outer packaging is obviously badly damaged, the customer may reject the shipment, and it will be returned to SVS for replacement. If hidden damage is encountered after opening the product, please document the damage with photos and immediately contact SVS to arrange for a return and replacement. If SVS is not contacted immediately after hidden shipping damage is encountered, we will not be responsible for replacing the product.
Returns & Exchanges
SVS offers a 45-day in-home trial period, which is the longest of any major brand. This will give you time to fully evaluate your new SVS product, to make sure it's a perfect fit. If for any reason you would like to return your SVS product, your purchase price will be refunded, less the return shipping costs (please ask our staff of Sound Experts for the exact return shipping cost). Returns must be initiated within the 45-day trial period. Please ensure the product is returned in original condition and is also shipped using the original packaging.
If the product is not returned in original condition and in the original packaging, SVS reserves the right to adjust your refund accordingly.
Warranty
SVS has a 5-year bumper-to-bumper warranty, which is one of the longest and most comprehensive in the consumer electronics industry. Warranty exclusions include (but are not necessarily limited to) force majeure, acts of nature, AC power surges, and abuse.
If you think your SVS might need repair, please contact our staff of Sound Experts to help you troubleshoot and isolate the cause of the problem. If we determine that any parts need to be replaced, this can be done easily by the customer in just a few minutes using normal hand tools. We provide all of the guidance and support needed to make sure the process goes smoothly, so your SVS product is properly repaired.
Products
Ask a Sound Expert
Get help selecting a subwoofer or with system set-up and optimization. Contact us now.
Find the Perfect Sub for Your Speakers
Try our matching tool Merlin: the Speaker Matcher to find the right sub and get customized settings.
We Promise...
Total satisfaction guarantee, free shipping, trade-up policy... learn more about Your SVS Bill of Rights.
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WE PROMISE YOU... A GREAT EXPERIENCE WITH SVS At SVS, we guarantee that you will have the best experience possible thanks to the finest audio products in the world and world class customer service and support. This "SVS Bill of Rights" is our pledge to you. |
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PROMISE #1... 45-DAY TOTAL SATISFACTION GUARANTEE You may return any item purchased from SVS for any reason within 45 days of your purchase and receive your money back with no questions asked. We ask that the product be in new condition with box and packing. We ask our customers to pay any freight charges associated with the return. |
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PROMISE #2... 60-DAY GUARANTEED PRICES If SVS reduces the price on any of our products, we will refund the price difference to you if it goes below your purchase price within 60 days of your purchase. |
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PROMISE #3... 90-DAY DEFECTIVE EXCHANGE GUARANTEE SVS will replace any product purchased from us that becomes defective within 90 days of purchase. If a replacement is not available, we will offer full credit toward the purchase of a like product. |
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PROMISE #4... FREE SHIPPING Any product purchased from SVS in the continental US will be shipped to you free of charge. |
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PROMISE #5... 1-YEAR "NO LEMON" GUARANTEE SVS will replace any product purchased from us that becomes defective 3 times within the first year of ownership. If a replacement is not available, SVS will offer full credit toward the purchase of a like product. |
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PROMISE #6... 1-YEAR TRADE-UP POLICY You may trade in any product purchased from SVS within 1 year of your purchase, and receive full credit toward the purchase of a more expensive like product. We ask that the product be in like new condition with box and packing. We ask our customers to pay any freight charges associated with the return and new purchase. |
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PROMISE #7... 1-YEAR PERFORMANCE GUARANTEE If SVS improves the performance of a model you purchased, we will upgrade it to current standards at no charge within 1 year of your purchase. |
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PROMISE #8... 5-YEAR UNCONDITIONAL WARRANTY SVS offers the industry's most comprehensive warranty on all our products. SVS warrants of all its products to be free from defects in workmanship for 5 years from date of purchase. |
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PROMISE #9... THE FINEST QUALITY IN EVERY PRICE RANGE You are assured of unsurpassed quality, value and performance at SVS, regardless of your price range. We have carefully designed our products to outperform every product in their price range. We are proud that many of our products outperform competing products two and three times the price. |
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PROMISE #10... INFORMATIVE PRE-PURCHASE ADVICE & COUNSEL We offer live phone support weekdays from 9 am to 9 pm Eastern time toll-free at (877) 626-5623. Or just email us at custservice@svsound.com and we'll answer within minutes. Our Merlin speaker matching tool selects the perfect subwoofer for your speakers, and gives you the exact subwoofer settings for easy setup. |
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PROMISE #11... TOTAL AFTER PURCHASE SUPPORT SVS wants you to be completely satisfied with your purchase. If you are not satisfied in every way, please contact our corporate offices toll free at (877)-626-5623 or email our Company President, Gary Yacoubian, at gyacoubian@svsound.com for a prompt, courteous resolution of your concerns. Our goal is 100% of our customers, 100% satisfied, 100% of the time. |
