What We Stand For

SVS was founded in 1998 by a group of audio enthusiasts seeking to develop a better alternative to the under-performing and over-priced subwoofers flooding the retail market.  They exceeded all expectations, and SVS is now a household name with a global presence and robust brand cache.  While the current SVS team brings even more experience, talent and diversity to our company, one thing hasn't changed - our passion for building the best consumer-direct audio products in the industry.  That passion still burns just as brightly within each team member, and we remain faithful to our founding principles, relentlessly pursuing performance improvements and enhanced value in every aspect of our designs and products.  
 
SVS audio products are designed to outperform competing consumer-direct and retail brands at every price point.  By leveraging advanced technology, using the highest quality components, and applying rigorous engineering and design principles - the team at SVS has created a line of premium audio products which bring music and movies to life with stunning realism - all at truly affordable prices.  
 
The marriage of science and emotion is the very embodiment of the SVS performance philosophy.  Through years of intensive research, we have developed proprietary psychoacoustic metrics which prove the strong link between objective measurements and the subjective impressions formed by the listener.  And while the class-leading performance of SVS products can certainly be explained with charts and data tables, there is nothing boring about the rush of excitement you'll feel when the theater lights go down and the soundtrack starts.  
 
From the coherent soundstage, pinpoint imaging, superb detail and sonic transparency of our reference-grade loudspeakers, to the subterranean extension, jaw-dropping slam, and unerring accuracy of our world-class subwoofers - SVS products guarantee you a thrilling audio experience.  And with our unmatched Customer Service, total after purchase support, and best-in-industry warranty coverage, you can rest easy knowing we're standing behind our products 100%.  Your complete satisfaction is our only goal; it's not a wonder our customers frequently tell us their only regret was not buying sooner.  Experience the difference today from the leader in specialty consumer audio - SVS.

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We Promise...

Total satisfaction guarantee, free shipping, trade-up policy... learn more about Your SVS Bill of Rights.
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WE PROMISE YOU...
A GREAT EXPERIENCE WITH SVS
At SVS, we guarantee that you will have the best experience
possible thanks to the finest audio products in the world and
world class customer service and support. This "SVS Bill of Rights"
is our pledge to you.
billofrights 1


promise1 PROMISE #1...
45-DAY TOTAL SATISFACTION GUARANTEE
You may return any item purchased from SVS for any reason within
45 days of your purchase and receive your money back with no questions
asked. We ask that the product be in new condition with box and packing.
We ask our customers to pay any freight charges associated with the return.

promise2 PROMISE #2...
60-DAY GUARANTEED PRICES
If SVS reduces the price on any of our products, we will refund the price
difference to you if it goes below your purchase price within 60 days of
your purchase.

promise defective PROMISE #3...
90-DAY DEFECTIVE EXCHANGE GUARANTEE
SVS will replace any product purchased from us that becomes defective
within 90 days of purchase. If a replacement is not available,
we will offer full credit toward the purchase of a like product.

promise3 PROMISE #4...
FREE SHIPPING
Any product purchased from SVS in the continental US
will be shipped to you free of charge.

promise4 PROMISE #5...
1-YEAR "NO LEMON" GUARANTEE
SVS will replace any product purchased from us that becomes
defective 3 times within the first year of ownership. If a replacement
is not available, SVS will offer full credit toward the purchase of
a like product.

promise5 PROMISE #6...
1-YEAR TRADE-UP POLICY
You may trade in any product purchased from SVS within 1 year of your
purchase, and receive full credit toward the purchase of a more expensive
like product. We ask that the product be in like new condition with box and
packing. We ask our customers to pay any freight charges associated with
the return and new purchase.

promise6 PROMISE #7...
1-YEAR PERFORMANCE GUARANTEE
If SVS improves the performance of a model you purchased, we will upgrade it
to current standards at no charge within 1 year of your purchase.

promise7 PROMISE #8...
5-YEAR UNCONDITIONAL WARRANTY
SVS offers the industry's most comprehensive warranty on all our products.
SVS warrants of all its products to be free from defects in workmanship for
5 years from date of purchase.

promise8 PROMISE #9...
THE FINEST QUALITY IN EVERY PRICE RANGE
You are assured of unsurpassed quality, value and performance at SVS,
regardless of your price range. We have carefully designed our products
to outperform every product in their price range. We are proud that many
of our products outperform competing products two and three times
the price.

promise9 PROMISE #10...
INFORMATIVE PRE-PURCHASE ADVICE & COUNSEL
We offer live phone support weekdays from 9 am to 9 pm Eastern time toll-free at
(877) 626-5623.
Or just email us at
custservice@svsound.com and we'll answer within
minutes. Our Merlin speaker matching tool selects the perfect subwoofer for your
speakers, and gives you the exact subwoofer settings for easy setup.

promise10 PROMISE #11...
TOTAL AFTER PURCHASE SUPPORT
SVS wants you to be completely satisfied with your purchase. If you are
not satisfied in every way,
please contact our corporate offices toll free at
(877)-626-5623
or email our Company President, Gary Yacoubian, at
gyacoubian@svsound.com
for a prompt, courteous resolution of your concerns.
Our goal is 100% of our customers, 100% satisfied, 100% of the time.






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