Terms & Conditions
By visiting “SVS” or “Website” you agree to the following terms & conditions.
Please read these Terms & Conditions carefully before agreeing to be bound by the same. If you do not agree to be bound by the Terms & Conditions, do not access or use this Website.
This website is provided by SV Sound (“SVS”). By using this Website or by placing any purchase orders using the Website, you agree to abide by the terms and conditions set forth herein. Only upon acceptance of the terms contained herein, you will be entitled to submit electronic orders. Any violation of the terms will result in termination of your account.
This website is not intended for persons under 18 years of age.
Account Terms
By registering with the Website you can access or view the prices, product inventories, and submit purchase orders electronically. You are responsible for using the Website in a private and secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password. We reserve the right to refuse registration or cancel an account at any time.
Acceptable Use
You shall not do any of the following or permit any other third parties to do any of the following:
(a) Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic, or profane information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, provincial, state, national or international law, including without limitation, export control laws and regulations;
(b) Post or transmit any information or software that the sender is aware contains a virus, worm, or other harmful component;
(c) Upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material which is protected by copyright or other proprietary right, without obtaining the permission of the copyright owner or right holder;
(d) Account sharing, including without limitation, letting third parties use your account and password.
Modification of these Terms & Conditions:
SVS reserves the right to change or modify any of the terms contained in these terms & conditions, at any time. Any such modifications or changes will immediately become effective upon posting of such changes. Your continued access or use of this Website will imply your full acceptance of the same. You are therefore responsible for regularly reviewing these Terms & Conditions and additional terms or notices posted on the Website.
Payment
You agree to pay the full price for all Products you purchase from the Website. We reserve the right to charge extra charges for your credit card or PayPal account for any products purchased from the Website. You are responsible for the timely payment of all fees and for providing us with a valid credit card or PayPal account details for payment of all fees.
Electronic Communications
When you visit the Website or send any emails to us, you will be communicating electronically with us. By such electronic communication you agree to receive such communications from us electronically. You acknowledge that your electronic submissions constitute your agreement and your acceptance to be bound by and to pay for such agreements and transactions. Your agreement and intent to be bound by electronic submissions applies to all transactions you enter into on the Website, and all records including notices of cancellation, policies, contracts, and applications.
Copyright and Licenses
This Website and the entire contents contained on this Website, including but not limited to: text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the sole and exclusive property of SVS. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the Website or any contents contained on the Website without the prior expressed written consent of SVS.
License
SVS grants you a non-exclusive, non-transferable, limited license to access and make use of the contents or information available on the Website for your personal use and not to download or modify it, or any portion of it, except with the express written consent of SVS. You may not reproduce, duplicate, adapt, copy, sell, resell, transmit or otherwise exploit for any commercial purpose this Website or any portion of this Website without the express written consent of SVS. You agree not to interrupt or attempt to interrupt the operation of the Website in any way.
SVS authorizes you to view and download the information and materials available on this Website only for your personal, non-commercial use. This authorization shall not constitute a transfer of title in and to the materials and is subject to the following restrictions: (a) you must retain, on all copies of the materials downloaded, all copyright and other proprietary notices contained in the materials; (b) you may not modify the materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose; and (c) you must not transfer the materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions.
Disclaimer of Warranty/Limitation of Liablility:
THIS WEBSITE AND RELATED INFORMATION IS PROVIDED BY WEBSITE ON AN "AS IS" AND "AS AVAILABLE" BASIS. SVS MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND, OR AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SVS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SVS DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR EMAIL SENT FROM WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SVS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
WEBSITE USES REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON THIS WEBSITE. SVS ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY TYPOGRAPHICAL OR OTHER ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE. IN THE EVENT THAT A PRODUCT IS LISTED AT AN INCORRECT PRICE OR WITH OTHER INCORRECT INFORMATION, SVS SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED FOR THE PRODUCT LISTED INCORRECTLY.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Third Party Links
For your convenience SVS may provide links to third party websites operated by other entities on the Website. If you use such third party sites, you will leave this Website. If you decide to visit any linked third party website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. SVS does not make any warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon. Any third party links do not imply that SVS sponsors, endorses, is affiliated or associated with any linked third party websites.
Applicable Law
By visiting the Website, you agree that the laws of the state of Ohio, without regard to principals of conflict of laws, will govern these Terms & Conditions and any dispute of any sort that might arise between you and SVS.
Disputes
Any dispute relating in any way to your visit or access of the Website or to the products you purchase through the Website shall be submitted to binding arbitration in Trumbull County, Ohio. Arbitration under these Terms & Conditions shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Conditions of Use shall be joined to an arbitration involving any other party subject to these Conditions of Use, whether through class arbitration proceedings or otherwise.
Indemnification
You agree to indemnify, defend and hold harmless Website, its officers, directors, owners, partners, employees, agents, licensors, suppliers and any third party information provider to the Website from and against all losses, expenses, damages and costs, including attorney's fees, resulting from any violation of these Terms & Conditions (including negligent or wrongful conduct) by you or your use and access of the Website.
Other Provisions
SVS's failure to insist upon or enforce strict performance of any provision of these Terms & Conditions shall not be construed as a waiver of any provision or right.
Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms & Conditions.
SVS may assign its rights and duties under these Terms & Conditions to any party at any time without notice to you.
If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity or enforceability of any remaining condition. Any rights not expressly granted herein are reserved.
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WE PROMISE YOU... A GREAT EXPERIENCE WITH SVS At SVS, we guarantee that you will have the best experience possible thanks to the finest audio products in the world and world class customer service and support. This "SVS Bill of Rights" is our pledge to you. |
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PROMISE #1... 45-DAY TOTAL SATISFACTION GUARANTEE You may return any item purchased from SVS for any reason within 45 days of your purchase and receive your money back with no questions asked. We ask that the product be in new condition with box and packing. We ask our customers to pay any freight charges associated with the return. |
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PROMISE #2... 60-DAY GUARANTEED PRICES If SVS reduces the price on any of our products, we will refund the price difference to you if it goes below your purchase price within 60 days of your purchase. |
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PROMISE #3... 90-DAY DEFECTIVE EXCHANGE GUARANTEE SVS will replace any product purchased from us that becomes defective within 90 days of purchase. If a replacement is not available, we will offer full credit toward the purchase of a like product. |
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PROMISE #4... FREE SHIPPING Any product purchased from SVS in the continental US will be shipped to you free of charge. |
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PROMISE #5... 1-YEAR "NO LEMON" GUARANTEE SVS will replace any product purchased from us that becomes defective 3 times within the first year of ownership. If a replacement is not available, SVS will offer full credit toward the purchase of a like product. |
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PROMISE #6... 1-YEAR TRADE-UP POLICY You may trade in any product purchased from SVS within 1 year of your purchase, and receive full credit toward the purchase of a more expensive like product. We ask that the product be in like new condition with box and packing. We ask our customers to pay any freight charges associated with the return and new purchase. |
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PROMISE #7... 1-YEAR PERFORMANCE GUARANTEE If SVS improves the performance of a model you purchased, we will upgrade it to current standards at no charge within 1 year of your purchase. |
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PROMISE #8... 5-YEAR UNCONDITIONAL WARRANTY SVS offers the industry's most comprehensive warranty on all our products. SVS warrants of all its products to be free from defects in workmanship for 5 years from date of purchase. |
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PROMISE #9... THE FINEST QUALITY IN EVERY PRICE RANGE You are assured of unsurpassed quality, value and performance at SVS, regardless of your price range. We have carefully designed our products to outperform every product in their price range. We are proud that many of our products outperform competing products two and three times the price. |
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PROMISE #10... INFORMATIVE PRE-PURCHASE ADVICE & COUNSEL We offer live phone support weekdays from 9 am to 9 pm Eastern time toll-free at (877) 626-5623. Or just email us at custservice@svsound.com and we'll answer within minutes. Our Merlin speaker matching tool selects the perfect subwoofer for your speakers, and gives you the exact subwoofer settings for easy setup. |
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PROMISE #11... TOTAL AFTER PURCHASE SUPPORT SVS wants you to be completely satisfied with your purchase. If you are not satisfied in every way, please contact our corporate offices toll free at (877)-626-5623 or email our Company President, Gary Yacoubian, at gyacoubian@svsound.com for a prompt, courteous resolution of your concerns. Our goal is 100% of our customers, 100% satisfied, 100% of the time. |
