Your SVS Bill of Rights
We Promise You a Great Experience with SVS
Buying online can feel like stepping into the great unknown - that's why we stand behind our products with policies that make it easy to try, safe to own, and great to be a customer.
Look for these icons around our site telling you the finer details offered on each SVS product.
45-Day In-Home Audition
Enjoy a full 45-day in-home audition with any item purchased from SVS. If you're unhappy for any reason, return it for a refund... no questions asked. We'll even cover return shipping for purchases within the contiguous US! We ask that the product be in new condition with original box and packing.
90-Day Defective Exchange Guarantee
SVS will replace any product purchased from us that becomes defective within 90 days of purchase. If a replacement is not available, we will offer full credit toward the purchase of a like product.
1-Year "No Lemon" Guarantee
SVS will replace any product purchased from us that becomes defective 3 times within the first year of ownership. If a replacement is not available, SVS will offer full credit toward the purchase of a like product.
1-Year Performance Guarantee
If SVS improves the performance of a model you purchased, we will upgrade it to current standards at no charge within 1 year of your purchase.
The Finest Quality in Every Price Range
You are assured of unsurpassed quality, value and performance at SVS, regardless of your price range. We have carefully designed our products to outperform every product in their price range. We are proud that many of our products outperform competing products two and three times the price.
Total After-Purchase Support
SVS wants you to be completely satisfied with your purchase. If you are not satisfied in every way. please contact our corporate offices toll free at 1.877.626.5623 or email our Company President, Gary Yacoubian, at email@example.com for a prompt, courteous resolution of your concerns. Our goal is 100% of our customers, 100% satisfied, 100% of the time.
60-Day Guaranteed Prices
If SVS reduces the price on any of our products, we will refund the price difference to you if it goes below your purchase price within 60 days of your purchase.
Free Shipping on Everything
Any product purchased from SVS in the contiguous US will be shipped to you free of charge.
1-Year Trade-Up Policy
You may trade in any product purchased from SVS within 1 year of your purchase, and receive full credit toward the purchase of a more expensive like product. We ask that the product be in like new condition with the original box and packaging. We ask our customers to pay any freight charges associated with the return and new purchase.
5-Year Unconditional Warranty
SVS offers the industry's most comprehensive warranty on all our products. SVS warrants of all its products to be free from defects in the workmanship for 5 years from date of purchase. SVS will even cover shipping costs both ways on the defective part!
Informative Pre-Purchase Advice and Counsel
We offer live phone support weekdays from 9am-9pm, Saturday from 12pm-6pm, and Sunday from 12pm-4pm Eastern time toll-free at 1.877.626.5623.
You can also chat with us live, or just email us at firstname.lastname@example.org and we'll answer within minutes.
Our Merlin speaker matching tool selects the perfect subwoofer for your speakers, and gives you the exact subwoofer settings for easy setup.
Ask an SVS Sound Expert
Have a question or need assistance placing your order? The SVS Sound Experts are standing by to help. Just call 1.877.626.5623 from Mon.-Fri. 9AM-9PM EST,Saturdays from 12PM-6PM, and Sundays from 12PM-4PM
You can also email us your question by filling out the form below, or live chat with us during the above hours.