SVS SOUND EXPERTS

CUSTOMER SERVICE

Whether email, chat, phone, or social media works best for you, our Sound Experts are standing by to assist.

Our Sound Experts are available 9AM-9PM Eastern Monday-Friday, 12PM-6PM Saturday, and 12PM-4PM Sunday
Read our FAQs for answers to common questions.

"The customer service has been wonderful!" - J.S.

"I can tell this sub was built by people more concerned about sound quality than making money. Customer service was a joy to deal with." - ColinPaige

"The #1 reason I chose SVS (and it's a big one) is their incredible customer service from beginning to end. I can't stress how important this is." - JedKnutson

"The technical support (questions about my specific setup) and the purchase experience are top-notch." - MichaelMinchew

"I want to thank Ed Mullen for the great technical support and customer service helping me with PEQ tips that really make my experiences even better." - Stharling

"Not only did I get a great subwoofer, but a friend in the business, like when it was common to talk to someone who knew about quality sound." - A Massachusetts Fan

"What amazed me even more than amazing sound quality, was the support I got. Jeff spent over 45 minutes walking me through the entire setup of my Marantz, way beyond the subwoofer needs." - David

"The customer service is downright amazing. They walked me through the entire process after I calibrated my set up with Audyssey." - TaraQuirin

"The only thing better than my new subwoofer purchase was the customer service I received from SVS! A big thanks to Ken Kadis especially." - Hayden

"I placed my order over a holiday weekend and expected a delay. Everything was shipped the first business day and arrived the following day." - Google Trusted Store Review

"Awesome folks. Very responsive customer service. Arrived a day early. The new dual PB 2000 subs sound amazing. Nice upgrade from my Bic 250." - Google Trusted Store Review

"I've bought from them 3 times now and every experience has been great. The customer service seems to truly want to please their customers." - Google Trusted Store Review

"I can say with confidence that it is companies like SVS that will continue to do well when times are tough. World class service and great products!" - Panadanaut

"The excellent customer service orientation of SVS is as important as their superlative product quality, and I congratulate them on both." - Nikonnex

"This is my first high-end subwoofer and I'm very happy with my purchase. SVS really cares about their customers!" - Landy

"SVS customer service was amazing, no issues and answered all of my questions and also helped me set up some adjustments once I received it." - Jose Jr.

"Love the SVS customer service (whom I may or may not have emailed excessively while choosing which sub was right for me). Amazing product and service. Highly recommend." - Jeremy W.

"The guys at SVS are absolutely fantastic....customer service is the best around...period...Ed M. gave me advice to getting my system sounding the best that it could." - Mike

"If you want to start a company then SVS should be the model. They are service orientated and customer driven." - Lance Sci-Fi Junky

"My sincere thanks to Jack at SVS as he was very helpful with making my decision and most of all did not oversell me on products." - Dean Boyko

"SVS is consistent, cutting edge, and value both high-performance and great customer relations. They are a truly rare company that will have my business forever." - Marc V.

"I'm amazed at the polite Customer support. Gentle reminders via email with specific contact info to reach out to a person --without being obtrusive." - John

"They were very helpful and very generous with me. They answered all my emails in a flash and were patient with all my questions. Thank you SVS the best Customer Service ever!" - JoseBalaguer

"Fantastic Customer Service. SVS you guys are the best in the business. I will be back soon." - Barry A.

"Awesome product and customer service before and after the sale was exemplary!" - CollegeBallDude

"Customer support was exceptional, I had an online chat and no matter what questions I asked they were answered in full to my satisfaction." - Domza

"Customer service at SVS is second to none. they were very helpful getting me dialed in." - BC

"SVS is a terrific company and will gladly give them more money in the future. Customer service just doesn't get any better." - Scroty Nutsack

"Best CS service, awesome product, honest straight forward advice. Quick delivery, product shipped with total care. Support was quick and very patient with every question." - Paul

"Can't praise SVS products, people or service enough! Superb!" - Charles

"SVS encourages the buyer to contact staff and management and I found my email to the CEO answered the very next day. How is that for customer support!" - Projock

A unique benefit of owning an SVS product is the Sound Experts support that comes with it. It’s like having a professional audio and home theater specialist on call to help with any set-up, troubleshooting, and calibration needs for every component in your home theater or audio system, not just SVS and not just speakers and subwoofers, all for the life of your SVS gear!

Our Sound Experts also deliver on the many promises we make to you in the SVS Customer Bill of Rights and work tirelessly to ensure a smooth process when you’re setting up returns, trading-up to something better or working through any order or technical issues.

There’s no AV question too small and no home theater issue too big for our US-based team to handle. If you need help or advice on any of the topics below, or something else, we’re standing by to assist.

  • Choosing the perfect speakers or subwoofer for your room and system
  • Setting up a home theater receiver and optimizing it for your speakers and subwoofers
  • Optimal audio settings for Blu-ray players, gaming consoles, streaming devices, etc
  • Best placement for subwoofers and speakers in your room
  • Proper subwoofer settings for your room, system and speakers
  • Selecting the proper cables and terminations for a pristine connection
  • Something doesn’t sound right, how do I fix it?
  • I want to know more about the 45-day in-home audition
  • I have a question about shipping or my order in general

We see lots of comments online and often receive personal letters from customers praising our commitment to excellent service. It’s a real point of pride for the entire SVS team and something that will always be a part of our foundation.

SVS Order Info and Policies

Orders

Beyond the promise of exceptional products, SVS recognizes the need to ensure an all-around enjoyable purchasing experience. For your convenience, we accept all major credit cards as well as PayPal! Place your order today and immerse yourself in the SVS experience.

International Orders

SVS has authorized distributors across the globe to service the needs of our international customers. Please refer to our SVS Dealers page to find the nearest SVS distributor. If you do not see a dealer in your region, contact our Sound Experts for a shipping quote to your location.

Shipping Policies

SVS prides itself on shipping your product within 1 business day after receiving your order. Shipping time depends on your location relative to our distribution facility, but typically will range from 2-5 business days.

When your order ships, we will email you a tracking number which will allow you to determine when your SVS product will be delivered. For shipping via UPS and FedEx, SVS requires a signature upon delivery, unless otherwise specified. For products shipped via freight, our carrier will contact the customer to schedule delivery, and the customer must be present to receive the shipment.

If the outer packaging is obviously badly damaged, the customer may reject the shipment, and it will be returned to SVS for replacement. If hidden damage is encountered after opening the product, please document the damage with photos and immediately contact SVS to arrange for a return and replacement. If SVS is not contacted immediately after hidden shipping damage is encountered, we will not be responsible for replacing the product.

Returns & Exchanges

SVS offers a 45-Day Risk-Free In-Home Trial as well as Free Shipping & Free Returns. This gives you time to fully evaluate your new SVS product, to make sure it’s a perfect fit. If for any reason you would like to return your SVS product, please contact SVS Customer Service within the 45-day audition period to arrange for a hassle-free return. SVS will even cover return shipping costs. The SVS product must be returned in like-new condition and in the original packaging. Return credits are issued within 24 hours of the item being received and inspected.

Refund Method

Refunds are issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction, and are processed within 24 hours of receipt and inspection.

Warranty

SVS has a 5-year bumper-to-bumper warranty, which is one of the longest and most comprehensive in the consumer electronics industry. Warranty exclusions include (but are not necessarily limited to) force majeure, acts of nature, AC power surges, and abuse.

If you think your SVS might need repair, please contact our staff of Sound Experts to help you troubleshoot and isolate the cause of the problem. If we determine that any parts need to be replaced, this can be done easily by the customer in just a few minutes using normal hand tools. We provide all of the guidance and support needed to make sure the process goes smoothly, so your SVS product is properly repaired.

Ask an SVS Sound Expert

Have a question or need assistance placing your order? The SVS Sound Experts are standing by to help. Just call 1.877.626.5623 from Mon.-Fri. 9AM-9PM EST,Saturdays from 12PM-6PM, and Sundays from 12PM-4PM

You can also email us your question by filling out the form below, or live chat with us during the above hours.

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