Team
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Gary Yacoubian, CEO Gary came to SVS in 2011 with a rich background in the Audio-Video industry, from being President of a regional A/V retail chain and custom installer, where he worked for more than 20 years, to spending valuable time in senior management in CE manufacturing where he learned how great audio products are designed and built. After more than 25 years in Consumer Electronics, Gary is truly an industry icon. He has served as Chairman of the Executive Board of the Consumer Electronics Association (the folks who put on CES in Las Vegas every year), and remains on that Board to this day. Gary holds the distinction of being the first retailer ever to serve on the CEA Executive Board. Gary says, "My retail experience got me into lots of people's homes, where I learned up close how they use and enjoy our products. My manufacturing experience taught me the best practices for designing and building them. But I was always first and foremost an enthusiast, with a love for audio and home theater all my life. That passion has helped me most at SVS!" |
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Dan Marks, Director of Operations Dan's journey to become SVS' Director of Operations is as inspiring as any in the audio industry. He started at SVS in 2001 building subwoofers in the garage that the Company then occupied. No one on the planet better understands how to build a subwoofer than Dan and through his time at SVS he showed a remarkable ability to adapt and tackle any task thrown his way. Dan manages production in our Ohio factory, supervises quality control that occurs almost to the molecular level, but mostly makes sure that SVS keeps all of its promises to you, our customers. Dan manages all aspects of company operations, including senior-level management, strategy, our web site, logistics, and even international sales. If SVS has an MVP, it's Dan! |
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Ed Mullen, Director of Technology & Customer Relations An SVS veteran, Ed's wide-ranging experience at SVS includes sales, tech support, product development, R&D and design, and administrative/executive management. Ed's primary responsibility is managing our customer service staff and consumer-direct sales. Ed is also responsible for messaging on our website, and remains the long-standing and respected 'face of SVS' in the blogs and A/V forums. A licensed professional engineer and an expert in subwoofer theory and design, Ed also serves as a technical resource for our product development staff. |
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Mark Mason, Director of Product Development Our Director of Product Management, Mark Mason, has been passionate about audio since he was 12 when he constructed his first speaker. He continued to design and build speakers, subwoofers and amplifiers through his teens. He started his professional career in audio while studying electronics in college when he was hired by Blade Technologies/Indigo to help them develop the BASH amplifier technology for car and home audio. He left Blade for Adamson Pro Audio where he designed full range sound reinforcement speakers and subwoofers. Mark joined SVSound in August of 2011, after 12 years at Lenbrook International, where he managed product development from start to finish. His designs for PSB Speakers won critical acclaim and accolades from audio critics and discerning end-users alike. |
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Eli Trinkle, Operations Manager Beginning in the dark depths of the SVS basement, Eli started out with the company as part of the small crew that hand assemble our infamous subwoofer drivers. With a rational approach to problem solving and a keen eye for detail, Eli branched to other assembly projects and key roles in assisting the work of our Engineering and R&D departments. These days, Eli helps to maintain the harmony of the daily operations of SVS. From keeping up with order fulfillment and the personnel that fill those orders, to maintaining a lot of our digital presence, he has the honor of wearing many hats for SVS. |
About
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WE PROMISE YOU... A GREAT EXPERIENCE WITH SVS At SVS, we guarantee that you will have the best experience possible thanks to the finest audio products in the world and world class customer service and support. This "SVS Bill of Rights" is our pledge to you. |
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PROMISE #1... 45-DAY TOTAL SATISFACTION GUARANTEE You may return any item purchased from SVS for any reason within 45 days of your purchase and receive your money back with no questions asked. We ask that the product be in new condition with box and packing. We ask our customers to pay any freight charges associated with the return. |
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PROMISE #2... 60-DAY GUARANTEED PRICES If SVS reduces the price on any of our products, we will refund the price difference to you if it goes below your purchase price within 60 days of your purchase. |
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PROMISE #3... 90-DAY DEFECTIVE EXCHANGE GUARANTEE SVS will replace any product purchased from us that becomes defective within 90 days of purchase. If a replacement is not available, we will offer full credit toward the purchase of a like product. |
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PROMISE #4... FREE SHIPPING Any product purchased from SVS in the continental US will be shipped to you free of charge. |
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PROMISE #5... 1-YEAR "NO LEMON" GUARANTEE SVS will replace any product purchased from us that becomes defective 3 times within the first year of ownership. If a replacement is not available, SVS will offer full credit toward the purchase of a like product. |
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PROMISE #6... 1-YEAR TRADE-UP POLICY You may trade in any product purchased from SVS within 1 year of your purchase, and receive full credit toward the purchase of a more expensive like product. We ask that the product be in like new condition with box and packing. We ask our customers to pay any freight charges associated with the return and new purchase. |
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PROMISE #7... 1-YEAR PERFORMANCE GUARANTEE If SVS improves the performance of a model you purchased, we will upgrade it to current standards at no charge within 1 year of your purchase. |
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PROMISE #8... 5-YEAR UNCONDITIONAL WARRANTY SVS offers the industry's most comprehensive warranty on all our products. SVS warrants of all its products to be free from defects in workmanship for 5 years from date of purchase. |
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PROMISE #9... THE FINEST QUALITY IN EVERY PRICE RANGE You are assured of unsurpassed quality, value and performance at SVS, regardless of your price range. We have carefully designed our products to outperform every product in their price range. We are proud that many of our products outperform competing products two and three times the price. |
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PROMISE #10... INFORMATIVE PRE-PURCHASE ADVICE & COUNSEL We offer live phone support weekdays from 9 am to 9 pm Eastern time toll-free at (877) 626-5623. Or just email us at custservice@svsound.com and we'll answer within minutes. Our Merlin speaker matching tool selects the perfect subwoofer for your speakers, and gives you the exact subwoofer settings for easy setup. |
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PROMISE #11... TOTAL AFTER PURCHASE SUPPORT SVS wants you to be completely satisfied with your purchase. If you are not satisfied in every way, please contact our corporate offices toll free at (877)-626-5623 or email our Company President, Gary Yacoubian, at gyacoubian@svsound.com for a prompt, courteous resolution of your concerns. Our goal is 100% of our customers, 100% satisfied, 100% of the time. |
