Prime Wireless Speaker System Manual

What's in the Box

Unpacking and Preparing Prime Wireless Speaker System

1. Locate elastomer feet in the packaging and attach 4 to the bottom of each Prime Wireless speaker to protect surfaces and speakers from scratching.
2. Remove plastic film from front panel display by gently peeling off from the corner.
3. Locate the power cord and the Prime Wireless Speaker System interconnect cable for later use.
4. 4. Protective grille covers come attached via pin/cup retention system. Prime Wireless speakers can also be used without grille covers depending on your aesthetic preference, just avoid making direct contact with exposed drivers.

Front Panel Controls

Source & Preset Control

Rotate the left knob to change the input. Press the knob to select a preset (after they are programmed).

Front Panel Display

LED backlighting indicates the selected audio source (Wi-Fi, Bluetooth, Optical or Auxiliary) and preset (1-6). Wi-Fi indicator will turn green when streaming Spotify.

Play, Pause & Volume

Rotate the right knob to adjust volume. Press the knob to pause/un-pause.

Rear Panel Connections & Controls

Placing and Connecting Prime Wireless Speaker System

1. The active speaker with front and rear controls will always be the right speaker and the passive speaker with no controls is the left speaker.
2. Set switch on rear panel to “Stereo”.
3. Position speakers as you want them in your room.
4. Plug supplied Prime Wireless Speaker interconnect cable into “Out to Left Speaker” on the rear panel of the right speaker. Plug other end of the cable into corresponding input on left speaker.
5. Plug power cord into the AC power cord input on the rear of the active speaker, plug it in, and continue to “Setting Up Wi-Fi and the DTS Play-Fi App” section to set up and name your Prime Wireless Speakers System.

Connection Options

Your Prime Wireless Speaker System streams music directly from your home WiFi network using the DTS Play-Fi app. You can also stream at the highest resolution possible from any Bluetooth enabled smartphone, tablet or computer. For direct connections to computers, TVs, Blu-ray players, gaming consoles and more; there’s a 3.5mm and L/R line level inputs and an optical input. A subwoofer output is also available for deeper and more powerful bass.

Instructions for setting up and using all of these connections can be found in this manual. If you have any questions during set-up, please contact our SVS Sound Experts for prompt and professional service: Email • (877) 626-5623 • Chat

WiFi Network Requirements

To get the most out of your new SVS Prime Wireless Speaker System’s dual-band WiFi, you’ll need a router with 2.4GHz and/or 5GHz WiFi connectivity and a connected mobile device. Play-Fi is compatible with all routers that are Wi-Fi certified and meet Wi-Fi standards.

NOTE: Satellite internet services are prone to playback issues due to fluctuating download rates.

NOTE: Have your network password ready before connecting the SVS Prime Wireless Speaker System to your network.

Setting Up WiFi And The DTS Play-Fi App

The DTS Play-Fi app offers a rich feature set that unlocks the full potential of your Prime Wireless Speaker System with smart, wireless speaker capabilities not available from any other wireless audio products. Downloading the app is an important first step towards getting the most out of your new speakers.

1. Download the Play-Fi App

   Search “Play-Fi” in the Apple App Store, Google Play Store, Amazon Appstore or Microsoft Store and download the free DTS Play-Fi app to start unlocking the full potential of your new Prime Wireless Speakers.

2. WiFi Set-up Mode

   Once powered on for the first time, the active Prime Wireless Speaker will automatically go into Wi-Fi setup mode, indicated by a rapidly blinking yellow light on the rear panel of the speaker. When the blinking light slows down to a slow pulse, the speaker is ready to connect. Wi-Fi connection will be confirmed when yellow light remains on permanently.

3. Connect Speaker to WiFi Network

   iOS users must go to the “Settings” -> “WiFi” on their mobile device and select the “PlayFiDevice…” like you would a normal Wi-Fi network then open the Play-FI app to continue.

   Android users proceed directly to step 4.

4. Configure Play-Fi App

   Open the Play-Fi app and follow the prompts to finish setting up your Prime Wireless Speaker System on your home Wi-Fi network (image 9a and 9b).

   From here, the app will find your new Prime Wireless Speakers and connect them to the Wi-Fi network for you.

   NOTE: You will type in your network password once (image 9c), and the app will do the rest. It’s important not to close or exit out of the app until the process is fully complete or it may disrupt the configuration.

   During installation, the Play-Fi app will look for and install any updates. These product updates add 3-5 minutes to the installation time.

   Once network set up and updates are completed, you can select a name for your new Prime Wireless Speaker System (image 9d), control volume (image 9e) and start enjoying music from your favorite streaming services (image 9f).

Having Trouble Connecting?

Refer to the Troubleshooting section below.

You can also contact our SVS Sound Experts: Email • (877) 626-5623 • Chat

Audio Streaming Guide

Connect. Select. Play.

Once your Prime Wireless Speaker System is set up, you can access music from your smartphone, tablet and computer and stream your favorite music services directly via your home’s WiFi network using the DTS Play-Fi app. You can also enjoy ultra high-resolution Critical Listening Mode, create a multi-room audio system and enjoy all the benefits of the DTS Play-Fi app.

Setting Up Custom Presets

A unique feature of the Prime Wireless Speaker System, the six custom presets give you instant access via WiFi to your favorite music service playlists, Internet Radio stations and streaming music services that exist within the DTS Play-Fi app without needing a phone or tablet. You can simply walk up to your Prime Wireless Speaker System, push the knob to start a preset and your favorite music will start playing.

1. From the Play-Fi app, start the streaming service you want to program as a preset.
2. Firmly press the left control knob to select which preset you want to program (1-6). Each time you press the knob, it will move to the next preset.
3. When desired preset number is selected, press and hold the preset knob for about three seconds. The preset number will blink several times then remain solid to indicate the preset has been programmed, and music will resume playing.
4. Follow instructions above for the remaining five presets as desired

   NOTE: It takes a few seconds for the preset to connect to music services from your WiFi network. The preset number will flash while it establishes a connection and remain highlighted once connected. This delay is completely normal.

5. You can now access your favorite content by firmly pressing and releasing the left knob to toggle through your presets at any time.
6. To re-program a preset, simply repeat steps 1 – 3.

   NOTE: When setting up Pandora or Spotify as presets, the app may ask you to sign into your account first.

Enabling Critical Listening Mode

Critical Listening mode will enable native rendering of high-resolution files up to 24-bit/192KHz, with no down-sampling or network synchronization adjustment.

1. 1. When you start the Play-Fi app, before selecting your Prime Wireless Speaker System, tap the Hi-Res button in the top bar of the zone module (image 12a).
2. The Hi-Res logo will turn gold, the app will display CRITICAL LISTENING MODE, and the list will only display the products that are compatible with this mode (image 12b).
3. 3. Select the Prime Wireless Speaker System (only one pair can be selected), and then play from your desired source for the truest audio reproduction possible over WiFi.

Using Spotify Connect

Spotify works differently from the other streaming services. Instead of Spotify living in the Play-Fi app, the Play-Fi product itself communicates directly with Spotify.

To use Spotify Connect you must have a Spotify Premium account.

1. Open up your Spotify app, sign in and start playing something.
2. On the Now Playing screen, press the “Devices Available” button, which we’ve circled below (image 13a).
3. 3. You'll then be able to see all the Spotify enabled devices on the network, including your Prime Wireless Speaker Systems that have been configured as Spotify Groups, or just individuals. The selected products are now tied to your Spotify Premium account, and as long as the product can communicate with the Internet, you can play to it from your Spotify app (Image 13b-13c).

NOTE: You can stream Spotify to your Prime Wireless Speaker System from your smartphone using the mobile app or a computer via the desktop app. Both apps update in real time so you can start streaming from the desktop app, leave the room, open the app on your phone, and control all functions without interruption.

Streaming Spotify In Multiple Rooms

Spotify Groups are different from normal Play-Fi groups in that they specifically group speakers together for viewing within the Spotify app. This is so that normal grouping and zoning functions remain modular within the Play-Fi streaming system.

1. First create a Spotify Group within the Play-Fi app. From the Play-Fi Control screen of the Play-Fi app, tap the Settings button to open the pop-up menu, and select Spotify Groups, which we’ve circled below. This option allows you to edit or create Spotify Groups (image 14a).
2. After you've elected to create a new group and given it a name (we labeled it "Downstairs" in the example) you can then pick from any of your Prime Wireless products to be added to this group. Any speakers that can't be joined in a Spotify Group will be greyed out. Once you’re done, head to the Spotify app to start streaming (images 14b, 14c and 14d).
3. If you want to control the volume of individual products within the Spotify Group after you’ve started your stream, head back to the Play-Fi app, and your Spotify Group will automatically populate a module on the Play-Fi Control screen (image 14e).
4. For more information on using Spotify Connect, please visit the DTS Play-Fi Knowledgebase.

If you have any questions during Spotify set-up, please contact our SVS Sound Experts: Email • (877) 626-5623 • Chat

Creating Speaker Groups

You can add more Prime Wireless or other DTS Play-Fi enabled speakers or amplifiers at any time when using the Play-Fi app, or from the Play-Fi applet in Windows in a few easy steps. Once added, Prime Wireless Speaker Systems can be combined into a “Group” that allows the same content to be played across all speakers in the group.

1. Tap the Play-Fi icon. In the app, it’s the orange triangle icon on the bottom right side of the screen, and in Windows, it appears as a system icon in the lower bar. This will open the Play-Fi Control screen.
2. From the control screen, you can see the speakers tied to each source and adjust their volume individually or all together. Pressing the Add/Remove button (image 15a) will expand the speaker list to all of those on your network and allow you to select or deselect speakers for a Group (image 15b).
3. Select the Prime Wireless Speaker Systems you want to include and tap the “Save as Group?” option at the bottom. Then tap “Create Speaker Group” (Image 15c), name the group (Image 15d) and you’re all set.
4. To create new groups or edit groups outside of playback, just hit the “Settings” button on the Play-Fi Control screen, select the “Speaker Groups” (image 15e) and repeat the steps above.

Multi-Zone Streaming

When additional Prime Wireless products are added, Play-Fi supports streaming different audio to different rooms or zones, directly from the Play-Fi app. So, for example, you can send Pandora downstairs for a dinner party, and keep Radio Disney playing upstairs for the kids.

1. To set up a new zone, open up the Play-Fi Control screen by pressing the Play-Fi button in the app.
2. You will see the currently playing products and what they are playing in a Zone module.
3. To add another Zone, simply press the Plus (+) icon in the top right of the screen (image 16a).
4. A new Zone module will be created allowing you to pick your Prime Wireless Speakers, and then you can select your music source (image 16b).
5. Once configured, you can press the Play-Fi button to return to the Play-Fi Control screen, where you can easily manage each Zone.
6. You can have up to four zones at once, and each zone can include up to 16 Prime Wireless Speaker System.

NOTE: Each zone does have to play from a different music source or server.

NOTE: You can have up to four zones at once, and each zone can include up to 16 speakers.

Streaming a “Line-In” Audio Input

Prime Wireless products have the capability to capture audio from one of their on-board audio inputs and then redistribute it through a Play-Fi group. This is called Line-In Streaming, and speakers paired together streaming from Line-In are called a Line-In Zone.

1. To initiate a Line-In Zone, simply tap on the Add Zone button—which is the little + icon at the top of the main Play-Fi Control screen—then select the Line-In option (Image 17a).
2. 2. The Line-In screen will display and list the products you can pick to lead the zone (Image 17b).
3. After selecting the product, if it has more than one audio input, you'll be able to select which one you'd like as the source.
4. You can also select between the type of content, which includes a Music mode and a TV audio mode to optimize the listening experience for each different source.
5. Lastly, you'll be able to select the additional Play-Fi products to join to the Line-In Zone.

   NOTE: The app automatically remembers your last configuration, so that you can start streaming quickly the next time.

Once you're ready to go, just tap the Start button, and the app will send all the information over to the host product so that it can configure the zone. Now that everything is up and running, you can close the app or leave the network, and the Line-In Zone will continue to run so long as there is content being played on its input.

Setting Up Bluetooth

Establishing a Bluetooth connection allows you to wirelessly stream to your Prime Wireless Speaker System from any smartphone, tablet or Bluetooth enabled device at the highest resolution possible.

1. Press the Bluetooth Setup button on rear panel of active Prime Wireless Speaker once to activate Bluetooth pairing. This is indicated when the blue LED on the rear panel goes from slow to rapid blinking.
2. Select Bluetooth as your source by rotating the left knob until the Bluetooth logo on the front panel display is highlighted.
3. View Bluetooth settings on your smartphone or mobile device and connect to “SVS SPEAKER...”
4. Confirm pairing when the light stops blinking and remains on.
5. You can now stream music services and audio content directly from your paired device any time you select Bluetooth as your source.

Connecting Devices via AUX and Optical Inputs

Your Prime Wireless Speaker System is equipped with multiple input connections that allow it to provide audio playback for a wide array of devices, including: computers, TVs, AV receivers, Blu-ray players, gaming consoles, handheld devices, turntables with phono preamps and more. Connecting these devices to your Prime Wireless Speaker System is as simple as plug-and-play.

1. Ensure the device you want to connect has the appropriate AUX or optical output.
2. Check to see that you have the proper optical, stereo RCA or 3.5mm RCA cable (not included) for connecting your device and the Prime Wireless Speaker System.
3. Connect your device to the Optical input, L/R AUX stereo inputs or the 3.5mm AUX input on your Prime Wireless Speaker System.
4. Select the input by rotating the left control knob. The source will be displayed on the front panel with backlighting.
   1. Select “OPT” for audio playback of devices connected to the Optical input.
   2. Selecting “AUX” will allow you to access both the stereo L/R inputs or the 3.5mm line level input.

      NOTE: If devices are connected to both the 3.5mm AUX inputs and the L/R RCA AUX inputs, the 3.5MM input will override the L/R AUX inputs.

5. Operate device as normal.
6. Volume can be controlled from the right-hand control knob of the Prime Wireless Speaker or from the Play-Fi app.
   1. Simply open the app and the default screen will show a scrolling volume control bar for whatever input you have selected.

If you have any questions about using connecting via line level inputs, please contact our SVS Sound Experts: Email • (877) 626-5623 • Chat

Streaming a “Line-In” Audio Input

Prime Wireless products have the capability to capture audio from one of their on-board audio inputs and then redistribute it through a Play-Fi group. This is called Line-In Streaming, and speakers paired together streaming from Line-In are called a Line-In Zone.

1. To initiate a Line-In Zone, simply tap on the Add Zone button—which is the little + icon at the top of the main Play-Fi Control screen—then select the Line-In option (image 20a).
2. The Line-In screen will display and list the products you can pick to lead the zone (image 20b).
3. After selecting the product, if it has more than one audio input, you'll be able to select which one you'd like as the source.
4. You can also select between the type of content, which includes a Music mode and a TV audio mode to optimize the listening experience for each different source.
5. Lastly, you'll be able to select the additional Play-Fi products to join to the Line-In Zone.

   NOTE: The app automatically remembers your last configuration, so that you can start streaming quickly the next time.

Once you're ready to go, just tap the Start button, and the app will send all the information over to the host product so that it can configure the zone (images 20c, 20d). Now that everything is up and running, you can close the app or leave the network, and the Line-In Zone will continue to run so long as there is content being played on its input.

Connecting A Subwoofer

For deeper and more powerful bass, a subwoofer output allows you to directly connect a subwoofer from SVS or any other brand.

1. Locate the “LFE” input on your subwoofer and connect a standard RCA Audio interconnect cable.
2. Connect opposite end of cable to the “SUB Out” output on your Prime Wireless Speaker System.
3. An active High Pass Filter is automatically set at 80Hz when the subwoofer is detected.
4. We recommend setting the Low Pass Filter on the subwoofer to 90Hz.
5. Adjust the gain (volume) on the subwoofer to blend based on your personal preferences.

Setting Up and Using Amazon Alexa Voice Control

Prime Wireless Speakers do not have built in microphones. You'll need an Amazon Echo, Dot, or similar product to communicate voice commands to your system and to "Discover Devices" so that your Prime Wireless Speakers can be identified.

Voice control of music from any Amazon Alexa Device on your WiFi network is as simple as, “Alexa, play reggae in the living room,” and you can adjust volume, skip track forward, mute, pause and stop the music. Set-up requires just a few simple steps.

Directions for Setting Up Amazon Alexa

1. Once you’ve joined your Prime Wireless product to the network using the Play-Fi app, the app should automatically prompt you to link it to your Amazon account.

   NOTE: If you don’t see the prompt, or are linking your Amazon account after the fact, you can get to the below screen by going into Settings in the Play-Fi app and selecting the Amazon Alexa option, as directed below.

   NOTE: Depending on your location, you may be prompted to select your default language for Alexa. Once ready to proceed, Alexa will prompt you for your Amazon account, but if you’ve already used an Amazon sign-on or authentication on your device before, it should automatically apply the credentials for you.

2. Open the Play-Fi app, go to “Settings”. Find “Amazon Alexa” (image 23a) and select the Prime Wireless device to use with Alexa (image 23b). Follow prompts to sign in and verify your Amazon account (images 23c-23e).
3. After your device is registered, you will be prompted to launch the Amazon Alexa App (or download it if it’s not already installed) to finish the Alexa setup (image 23f).
4. Within the Amazon Alexa app, choose the specific Amazon Alexa device you will be connecting, and select language for your Echo if prompted.
5. Find the Play-Fi skill by going to the menu, clicking on “Skills & Games” and searching for “Play-Fi” (images 23g, 23h and 23i).
6. Click “Enable” then “Allow” to finish linking the Play-Fi skill (images 23j-23l).
7. 7. Once the skill is successfully linked, the Alexa will begin searching for compatible devices. Once complete, select your Prime Wireless device to use with Alexa. Make sure the Prime Wireless device is set to “Enabled” within the device settings (images 23m-23o).

Controlling with Amazon Alexa Voice Commands

Below is a simple list of commands you can use with your Prime Wireless Speakers System. Keep in mind, these commands are simplified, but Alexa will understand and interpret some natural language, so saying “Stream” instead of “Play”, or “on” instead of “in” is also acceptable.

Initiating Streams (example: Alexa play Reggae in the Living Room)

Alexa Play [Artist] in [Zone]
Alexa Play [Album] in [Zone]
Alexa Play [Song] in [Zone]
Alexa Play [Station] in [Zone]
Alexa Play [Podcast] in [Zone]
Alexa Play [Song] from [Album] by [Artist] on [Music Service] in [Zone] or less specific variations of this and everything in-between

Controlling Streams (Alexa or DTS Play-Fi)

Alexa Next or Next Track
Alexa Previous or Previous Track
Alexa Pause or Stop or other variations
Alexa Play or Resume
Alexa Set Volume to [1 through 10] in [Zone]
Alexa Louder in [Zone]
Alexa Quieter in [Zone]
Alexa Mute in [Zone]
Alexa Unmute in [Zone]

Special Streaming Service Functions (depending on service and stream type)

Alexa Loop
Alexa Shuffle
Alexa Like this
Alexa Unlike this
Alexa Skip Forward 30 Seconds
Alexa Skip Backward 30 Seconds

If you have any questions about installing or using Amazon Alexa with your Prime Wireless Speaker System, please contact our SVS Sound Experts: Email • (877) 626-5623 • Chat

FAQ

How do I know if my Wi-Fi Router has a Wi-Fi Protected Set-up (WPS)?

WPS stands for Wi-Fi Protected Setup. It is a wireless network security standard that makes connections between a router and wireless devices faster and easier. WPS works only for wireless networks that use a password that is encrypted with the WPA Personal or WPA2 Personal security protocols.

If your Wi-Fi router does use WPS protocol, then you will need to put Prime Wireless into WPS mode to successfully connect to the Wi-Fi router.

WPS Mode: To put Prime Wireless into WPS Mode, hold the Wi-Fi button down for 4 seconds. At 4 seconds you will hear a tone and the Wi-Fi light will begin to blink a pattern of two times on and then a pause and then repeat. It is now ready for WPS pairing

After Prime Wireless is in WPS mode, press the WPS button on your router and it should then connect to Prime Wireless.

Are there ways I can optimize my Wi-Fi Router For the best performance?

Most modern routers are already set up to work really well with streaming products like Play-Fi, but even with current routers, there are some things you can check to make sure you get the best possible Play-Fi experience before setting up your Prime Wireless Speaker System.

1. Select the best WiFi channel for your network.
2. Enable Quality of Service (QoS) features like Wireless Multimedia Extensions (WMM)
3. If using advanced DHCP assignments or port-forwarding, allow exceptions for Play-Fi
4. Double-check to be sure your router is assigning network access and that UPnP and DHCP are enabled.

Can I use my Prime Wireless Speakers as wireless surround speakers?

There are two kinds of products required for Play-Fi Wireless Surround. They are the Master and its Surrounds. In order to have Play-Fi Surround, you need at least one product that can be the Master, but the Master has special requirements, and is limited to select products.

For a Play-Fi product to qualify as a Play-Fi Surround Master, it must:

• Be capable of decoding a 5.1 surround stream in some format
• Be fully software and firmware updated
• Support Play-Fi's Line-In functionality to capture and redistribute audio through hardware inputs

Which Play-Fi AVR’s support Play-Fi Wireless Surround?

At this time there are no Play-Fi AVRs that can act as a Master and support Play-Fi wireless surrounds. We suggest you contact DTS at Play-Fi.com for more information on this issue.

Which soundbars support Play-Fi Wireless Surround?

For a list of soundbars that can act as a Master and support Play-Fi wireless surround please visit the DTS site here.

Do all music services work in all countries?

Most music services will work in all countries. Some are designed for specific countries and not available in others. Music services that are available in your country will show up in the Play-Fi app for your country.

Why is the source LED blinking when no music is playing?

The source LED blinks when the music is stopped, paused, or muted. This is normal and is meant to be an indicator of the status of your system.

Is there a sleep mode or off switch for the device when it’s not in use?

Your Prime Wireless Product is designed to remain on at all times so you can stream music to it instantly without waiting for the product to boot up and connect to the network every time. Note that Prime Wireless products meet all low power Energy Star requirements for products of their type.

Why does the Wi-Fi source logo on the display panel turn green when I listen to Spotify but is blue for all other music services?

Spotify has a requirement for devices like Prime Wireless that requires any light on the front panel indicating Spotify as the source must be green. It is normal for the light to show green for Spotify playback.

Do you offer a longer speaker interconnect cable if I need one?

There will be two additional lengths available in early 2019 - 15ft and 20ft. Check back on our website for pricing and availability for details.

If I use two Active speakers in Dual Active system for left and right stereo, can I plug other sources into either or both of the active speakers?

No, when using the Dual Active configuration, you must stream via the Play-Fi app. Wi-Fi becomes the only source. For this reason, we only recommend a Dual Active setup when the interconnect between the speakers absolutely can’t be used and the primary source for music is going to be streaming from music services or the music on your hand-held devices via the Play-Fi app. It is also a far more expensive solution for two speakers in stereo than the preferred Active/Passive configuration.

If I buy additional pairs of speakers and play them all at once, is the music "synched" as I go from room to room?

Absolutely. You can play the same music in all the rooms or have different music playing in each room. You can control the volume for each room individually or raise and lower them all together. This is all easily managed from the Play-Fi app.

Troubleshooting

The app says “No Play-Fi Devices Detected”

If you can’t see or access your Prime Wireless speakers within the Play-Fi app during normal use, try the following steps.

1. Turn the Wi-Fi setting off and then back on. If that doesn't work try #2.
2. Power cycle your Prime Wireless product off and then back on by unplugging it for 15 seconds. If that doesn't work try #3.
3. Reboot your router by unplugging it for 15 seconds.

If you still can’t see or access your speakers within the Play-Fi app, check the status of the Wi-Fi light. Based on what that light is doing, there are several ways to get the speaker up and running again.

If the yellow Wi-Fi Light on the rear of your Prime Wireless product is solid

This indicates that your Prime Wireless product has the network setup information and is connected to the network. If the product isn’t found in the app, try the following:

1. Try closing the Play-Fi app and reopening it, or restarting your phone, tablet or PC.
2. Double-check that your phone, tablet or PC is connected to the same network (and band if you have dual band router) as the speaker, so they can see each other.
3. Check the Incompatible Router List on Play-Fi.com to see if your model (or similar model) is on the list and what the recommended solution is.

If the yellow Wi-Fi light on the rear of your Prime Wireless product is Blinking

This indicates the Prime Wireless product has the network setup information and is attempting to connect but failing. To correct this, try the following:

1. Move the product closer to the router / access point.
2. Be sure you are not trying to use an Office or Corporate guest network.
3. Be sure the router is not set to Wi-Fi channels outside of your region (if you’re not sure, check the Incompatible Router List at Play-Fi.com to see if your model (or similar model) is on the list and what the recommended solution is.

If the yellow Wi-Fi Light on the rear of your Prime Wireless product Pulsing Slowly

This indicates the Play-Fi product has returned to Set-Up mode and will need to be set up again. Before running Set-Up again:

1. Double-check the password you entered was correct.
2. Power cycle the product (turn it off and then on again by unplugging for 15 seconds).
3. Move the Play-Fi product closer to the router / access point.
4. Be sure you are not trying to use an Office or Corporate guest network.
5. Check the Incompatible Router List at Play-Fi.com to see if your model (or similar model) is on the list and what the recommended solution is.

Why can’t I see my Prime Wireless product in the Play-Fi set up app?

If you have a dual band router with both 2.4 GHz and 5 GHz bands available in your home, make sure your handheld device with the Play-Fi app and your Prime Wireless speaker are on the same band.

You may also try moving the Prime Wireless product closer to your router during setup and moving it back where you want after setup is complete.

We also recommend you read through the following from the Play-Fi Knowledge Base. You may be able to identify an issue in your system which is known to cause Play-Fi connectivity problems.

• Connectivity issues and recommended solutions.
• Recommended routers and network specifications.

I have a problem where the speakers stop showing up in the DTS Play-Fi app. The Play-Fi app will frequently just say "Searching" despite the fact that the speakers and mobile device are both on the same Wi-Fi network.

• If your Prime Wireless product is located at the outer limits of the Wi-Fi signal strength, it can cause intermittent drop-outs.
• If you do not have a low strength Wi-Fi signal, it could be related to the Wi-Fi router and/or a networking issue. Try unplugging or resetting your Wi-Fi router (and modem if separate) for 15 seconds and then plugging it back in.
• If that does not solve the issue, we recommend reading through the following Play-Fi Troubleshooting sections:
  • Play-Fi suddenly stops while playing.
  • Recommended routers and network specifications.
  • Connectivity issues and recommended solutions.
• You may be able to identify an issue in your system which is known to cause Play-Fi connectivity problems.
• If none of these preliminary steps work, feel free to contact SVS Customer support for help.
• You can also contact Play-Fi directly at support@play-fi.com and their support team can walk you through some additional advanced troubleshooting steps.

When all else fails

When you have exhausted all normal troubleshooting efforts for failure to connect - typically Bluetooth and Wi-Fi (and sources within the Play-Fi ecosystem), you can try a system reset to factory defaults. This is not the same as a simple reboot (which involves only an AC power cycle).

Note that a system reset will cause all saved settings to be lost and should only be used as a last resort.

To perform a system reset follow the below instructions:

Inititating A Factory Reset

There are a few reasons why you might need to restore your Prime Wireless Speaker System to its original factory settings, including: pairing with a new router, changing the assigned WiFi network, clearing out all the presets, or clearing out all connected Bluetooth devices.

Note: All saved settings will be lost.

To initiate a factory reset:

1. Press and Hold both the WiFi and Bluetooth pairing buttons on the rear panel, as well as the Play/Pause knob on the front panel until you hear a series of two audible beeps.
2. The reset will begin after the second audible beep.

Note: All saved settings will be lost.

Caring for Your Prime Wireless Speaker System

Your Prime Wireless Speakers may be gently cleaned as follows:

1. Use a dry microfiber duster to remove any loose surface dust.
2. Use a water-damp, lint-free microfiber cloth to remove fingerprints, smudges and other contaminants. Wipe in one direction only.
3. Follow any damp cleaning immediately with a dry microfiber cloth. Again dry wipe in one direction only.

2-year Unconditional Warranty

SVS offers the industry's most comprehensive warranty on all our products. SVS warrants the Prime Wireless Speaker System to be free from defects in the workmanship for 2 years from date of purchase. This, and all of the SVS customer Bill of Rights can be viewed online at www.svsound.com/pages/bill-of-rights.

Additional Information

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. DTS, Play-Fi, the Symbol, and Play-Fi together in combination with the Symbol are trademarks of DTS, Inc. DTS and Play-Fi are registered trademarks of DTS, Inc. © DTS, Inc. All Rights Reserved

The Spotify software is subject to third party licenses found at spotify.com's third party license webpage.

Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

Other trademarks and trade names are those of their respective owners.

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FCC Compliancy

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including information that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this product does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. this device may not cause interference, and
2. this device must accept any interference, including interference that may cause undesired operation of the device.

Wireless Transmitter Compliance Information

This equipment complies with FCC and IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that permitted for successful communication.

FAQ

How do I know if my Wi-Fi Router has a Wi-Fi Protected Set-up (WPS)?

WPS stands for Wi-Fi Protected Setup. It is a wireless network security standard that makes connections between a router and wireless devices faster and easier. WPS works only for wireless networks that use a password that is encrypted with the WPA Personal or WPA2 Personal security protocols.

If your Wi-Fi router does use WPS protocol, then you will need to put Prime Wireless into WPS mode to successfully connect to the Wi-Fi router.

WPS Mode: To put Prime Wireless into WPS Mode, hold the Wi-Fi button down for 4 seconds. At 4 seconds you will hear a tone and the Wi-Fi light will begin to blink a pattern of two times on and then a pause and then repeat. It is now ready for WPS pairing

After Prime Wireless is in WPS mode, press the WPS button on your router and it should then connect to Prime Wireless.

Are there ways I can optimize my Wi-Fi Router For the best performance?

Most modern routers are already set up to work really well with streaming products like Play-Fi, but even with current routers, there are some things you can check to make sure you get the best possible Play-Fi experience before setting up your Prime Wireless Speaker System.

1. Select the best WiFi channel for your network.
2. Enable Quality of Service (QoS) features like Wireless Multimedia Extensions (WMM)
3. If using advanced DHCP assignments or port-forwarding, allow exceptions for Play-Fi
4. Double-check to be sure your router is assigning network access and that UPnP and DHCP are enabled.

Can I use my Prime Wireless Speakers as wireless surround speakers?

There are two kinds of products required for Play-Fi Wireless Surround. They are the Master and its Surrounds. In order to have Play-Fi Surround, you need at least one product that can be the Master, but the Master has special requirements, and is limited to select products.

For a Play-Fi product to qualify as a Play-Fi Surround Master, it must:

• Be capable of decoding a 5.1 surround stream in some format
• Be fully software and firmware updated
• Support Play-Fi's Line-In functionality to capture and redistribute audio through hardware inputs

Which Play-Fi AVR’s support Play-Fi Wireless Surround?

At this time there are no Play-Fi AVRs that can act as a Master and support Play-Fi wireless surrounds. We suggest you contact DTS at Play-Fi.com for more information on this issue.

Which soundbars support Play-Fi Wireless Surround?

For a list of soundbars that can act as a Master and support Play-Fi wireless surround please visit the DTS site here.

Do all music services work in all countries?

Most music services will work in all countries. Some are designed for specific countries and not available in others. Music services that are available in your country will show up in the Play-Fi app for your country.

I noticed that a blinking green light is visible through the air vent on my SoundBase.

This is normal. It is an internal Ethernet light. It always blinks and it shows through the air vents.

Why is the source LED blinking when no music is playing?

The source LED blinks when the music is stopped, paused, or muted. This is normal and is meant to be an indicator of the status of your system.

Is there a sleep mode or off switch for the device when it’s not in use?

Your Prime Wireless Product is designed to remain on at all times so you can stream music to it instantly without waiting for the product to boot up and connect to the network every time. Note that Prime Wireless products meet all low power Energy Star requirements for products of their type.

Why does the Wi-Fi source logo on the display panel turn green when I listen to Spotify but is blue for all other music services?

Spotify has a requirement for devices like Prime Wireless that requires any light on the front panel indicating Spotify as the source must be green. It is normal for the light to show green for Spotify playback.

Do you offer a longer speaker interconnect cable if I need one?

There will be two additional lengths available in early 2019 - 15ft and 20ft. Check back on our website for pricing and availability for details.

If I use two Active speakers in Dual Active system for left and right stereo, can I plug other sources into either or both of the active speakers?

No, when using the Dual Active configuration, you must stream via the Play-Fi app. Wi-Fi becomes the only source. For this reason, we only recommend a Dual Active setup when the interconnect between the speakers absolutely can’t be used and the primary source for music is going to be streaming from music services or the music on your hand-held devices via the Play-Fi app. It is also a far more expensive solution for two speakers in stereo than the preferred Active/Passive configuration.

If I buy additional pairs of speakers and play them all at once, is the music "synched" as I go from room to room?

Absolutely. You can play the same music in all the rooms or have different music playing in each room. You can control the volume for each room individually or raise and lower them all together. This is all easily managed from the Play-Fi app.

Troubleshooting

The app says “No Play-Fi Devices Detected”

If you can’t see or access your Prime Wireless speakers within the Play-Fi app during normal use, try the following steps.

1. Turn the Wi-Fi setting off and then back on. If that doesn't work try #2.
2. Power cycle your Prime Wireless product off and then back on by unplugging it for 15 seconds. If that doesn't work try #3.
3. Reboot your router by unplugging it for 15 seconds.

If you still can’t see or access your speakers within the Play-Fi app, check the status of the Wi-Fi light. Based on what that light is doing, there are several ways to get the speaker up and running again.

If the yellow Wi-Fi Light on the rear of your Prime Wireless product is solid

This indicates that your Prime Wireless product has the network setup information and is connected to the network. If the product isn’t found in the app, try the following:

1. Try closing the Play-Fi app and reopening it, or restarting your phone, tablet or PC.
2. Double-check that your phone, tablet or PC is connected to the same network (and band if you have dual band router) as the speaker, so they can see each other.
3. Check the Incompatible Router List on Play-Fi.com to see if your model (or similar model) is on the list and what the recommended solution is.

If the yellow Wi-Fi light on the rear of your Prime Wireless product is Blinking

This indicates the Prime Wireless product has the network setup information and is attempting to connect but failing. To correct this, try the following:

1. Move the product closer to the router / access point.
2. Be sure you are not trying to use an Office or Corporate guest network.
3. Be sure the router is not set to Wi-Fi channels outside of your region (if you’re not sure, check the Incompatible Router List at Play-Fi.com to see if your model (or similar model) is on the list and what the recommended solution is.

If the yellow Wi-Fi Light on the rear of your Prime Wireless product Pulsing Slowly

This indicates the Play-Fi product has returned to Set-Up mode and will need to be set up again. Before running Set-Up again:

1. Double-check the password you entered was correct.
2. Power cycle the product (turn it off and then on again by unplugging for 15 seconds).
3. Move the Play-Fi product closer to the router / access point.
4. Be sure you are not trying to use an Office or Corporate guest network.
5. Check the Incompatible Router List at Play-Fi.com to see if your model (or similar model) is on the list and what the recommended solution is.

Why can’t I see my Prime Wireless product in the Play-Fi set up app?

If you have a dual band router with both 2.4 GHz and 5 GHz bands available in your home, make sure your handheld device with the Play-Fi app and your Prime Wireless speaker are on the same band.

You may also try moving the Prime Wireless product closer to your router during setup and moving it back where you want after setup is complete.

We also recommend you read through the following from the Play-Fi Knowledge Base. You may be able to identify an issue in your system which is known to cause Play-Fi connectivity problems.

• Connectivity issues and recommended solutions.
• Recommended routers and network specifications.

I have a problem where the speakers stop showing up in the DTS Play-Fi app. The Play-Fi app will frequently just say "Searching" despite the fact that the speakers and mobile device are both on the same Wi-Fi network.

• If your Prime Wireless product is located at the outer limits of the Wi-Fi signal strength, it can cause intermittent drop-outs.
• If you do not have a low strength Wi-Fi signal, it could be related to the Wi-Fi router and/or a networking issue. Try unplugging or resetting your Wi-Fi router (and modem if separate) for 15 seconds and then plugging it back in.
• If that does not solve the issue, we recommend reading through the following Play-Fi Troubleshooting sections:
  • Play-Fi suddenly stops while playing.
  • Recommended routers and network specifications.
  • Connectivity issues and recommended solutions.
• You may be able to identify an issue in your system which is known to cause Play-Fi connectivity problems.
• If none of these preliminary steps work, feel free to contact SVS Customer support for help.
• You can also contact Play-Fi directly at support@play-fi.com and their support team can walk you through some additional advanced troubleshooting steps.

When all else fails

When you have exhausted all normal troubleshooting efforts for failure to connect - typically Bluetooth and Wi-Fi (and sources within the Play-Fi ecosystem), you can try a system reset to factory defaults. This is not the same as a simple reboot (which involves only an AC power cycle).

Note that a system reset will cause all saved settings to be lost and should only be used as a last resort.

To perform a system reset follow the below instructions:

Inititating A Factory Reset

There are a few reasons why you might need to restore your Prime Wireless Speaker System to its original factory settings, including: pairing with a new router, changing the assigned WiFi network, clearing out all the presets, or clearing out all connected Bluetooth devices.

Note: All saved settings will be lost.

To initiate a factory reset:

1. Press and Hold both the WiFi and Bluetooth pairing buttons on the rear panel, as well as the Play/Pause knob on the front panel until you hear a series of two audible beeps.
2. The reset will begin after the second audible beep.

Note: All saved settings will be lost.