Your SVS

Bill of Rights

WE GUARANTEE YOU A GREAT EXPERIENCE WITH SVS

We understand the thought and consideration that goes into purchasing high performance audio equipment and it’s important to us that you have an amazing experience with SVS. To assure you that choosing SVS can be done with complete confidence, we stand behind our products with the industry’s best and most comprehensive policies and guarantees that make it easy, risk-free and fun to be a lifelong listener. The SVS Customer Bill of Rights is like a benefits package that starts long before and extends long after your audio gear arrives.

45 Day Risk-Free In-Home Trial, Fast & Free Shipping and Returns

Enjoy a full 45-day in-home audition with any item purchased from SVS. There is no better way to evaluate an audio product than connected to your gear and placed exactly where it will go in your living space. If you're unhappy for any reason, return it for a refund...no questions asked. We'll even pay for return shipping.

5-Year Unconditional Warranty

SVS offers the industry's most comprehensive warranty on all our products. SVS warrants of all its products to be free from defects in the workmanship for 5 years from date of purchase.

60-Day Guaranteed Price Protection

If the price drops on a product you purchased within 60 days of your purchase, we will refund you the difference, no questions asked.

Pre-Purchase SVS Sound Experts Advice and Support

Our SVS Sound Experts take the time to ask you about room layout, existing AV gear, listening preferences and other things that are important to making the perfect choice. They are experts on every brand of speaker and trained to give the best possible advice based on your individual needs and budget. They can be reached via phone (1.877.626.5623), email, or chat for fast, expert help.

1-Year Trade-Up Policy

Any product purchased from SVS can be traded within 1 year for full credit towards the purchase of a more expensive like product.

Lifetime SVS Sound Experts Tech Support

For as long as you own your product, our SVS Sound Experts are available to provide technical support for your entire AV system. It’s like having a professional audio and home theater specialist on call to help with set-up, troubleshooting, placement, and optimization needs for every component you own, regardless of brand.

1-Year Performance Upgrade

If SVS improves the performance of a model you purchased, we will upgrade it to current standards at no charge within 1 year of your purchase.

Direct Line to the President

SVS wants you to be completely satisfied with your purchase. If you are not satisfied in every way, please contact our President, Gary Yacoubian, at gyacoubian@svsound.com, for a prompt, courteous resolution. Our goal is 100% of our customers, 100% satisfied, 100% of the time.

90-Day Defective Replacement Guarantee

We will replace any product purchased from SVS that becomes defective within 90 days of purchase.

1-Year "No Lemon" Guarantee

We replace any product purchased from SVS that requires repairs or parts replacement 3 times within the first year of ownership. If a replacement is not available, we offer full credit toward the purchase of a like product.

Our Product Promise

From the first engineering sketch to final voicing, we design our products to outperform more expensive competition and provide a world-class audio experience. That’s our promise to you.

Ask an SVS Sound Expert

Have a question or need assistance placing your order? The SVS Sound Experts are standing by to help. Just call 1.877.626.5623 from Mon.-Fri. 9AM-9PM EST,Saturdays from 12PM-6PM, and Sundays from 12PM-4PM

You can also email us your question by filling out the form below, or live chat with us during the above hours.

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