SVS Return and Refund Policy
Thank you for purchasing from SVS.
SVS offers a 45-day, hassle free, in-home audition with every purchase. This will give you plenty of time to fully evaluate your new SVS product in the comfort of your own home - to make sure it’s a perfect fit for your exact system, room and needs.
If for any reason you would like to return your SVS product, please contact SVS Customer Service within the 45-day audition period to arrange for a hassle-free return. We’ll handle all of the paperwork, issue pre-paid return shipping labels and even arrange for pick-up in order to make the return easy and convenient, all at our cost.
Do I Have to Pay for a Return
SVS will cover return shipping costs, so your SVS audition is 100% risk-free! All we ask is that the SVS product be returned in like-new condition, and in the original packaging to ensure safe transit.
How do I Arrange for a Return?
If you need to return your SVS product, please contact SVS Customer Service. We will generate a Return Merchandise Authorization (RMA) form, and we’ll also generate a return shipping label. For ground shipments, you can either drop-off the SVS product at the shipping facility, or we can arrange for a pick-up at your home – whichever is more convenient. For palletized freight shipments, we’ll generate the required paperwork and arrange for a pick-up at your home.